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Capital One: One Good Thing

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Capital One UK has launched today its new brand campaign: 'One Good Thing'. Capital One UK believes the way to effect real change for the better is to focus on tangible outcomes 'one small, good thing at a time'. This is the first work by Fold7, following their appointment in 2021, and brings to life this new and ambitious strategic direction. The launch campaign runs across cinema, Broadcast VoD, outdoor, as well as social media and radio. The campaign was born out of research which highlighted that 58% of adults don’t trust a brand until they have seen ‘real world proof’ that they have kept their promises*. Against this backdrop of declining trust and scepticism about ‘purpose-washing’ (brands co-opting external narratives around social good, sustainability or other issues to benefit from borrowed credibility and/or goodwill), the core strategic concept of ‘small actions speak louder than big words’ was developed in partnership with Fold7. The launch 60 second film, ‘Like Everyone’s Watching’, paints a series of vignettes illustrating the temptation to get away with taking more, giving less, bending the truth, or shirking responsibility when you believe no one is watching. In the film, we meet a young woman who claims her phone call may be cut off because she is ‘on the train’, when we can see she is in fact ensconced at home in her flat. Elsewhere, an office worker checks for nearby observers before nicking a colleague’s smoothie from the communal fridge. A dad pretends to listen to his daughter’s teacher at parents’ evening, while we can see he’s watching football on his phone under the table. As a group of caterers set up for an event, a waiter steals a prawn canapé from an elaborate prawn tower. A couple realise just too late that they have cut in front of a heavily pregnant woman in a queue but, upon realising, do nothing about it.
Credits Other credits


Editor: Dan Sherwin @ Final Cut

Colourist: James Bamford

Post Producer: James Beck

Post house: Rascal

Sound: Dugal Macdiarmid @ King Lear

Music Composer: Beethoven

Performers: Deborah Williams & Michael Picton

Music Publisher: The Elements


Founder: Ryan Newey

Managing Director: James Joice

Production Assistant: Izy Brand

Business Director: Rachel Clapp

Senior Account Manager: Charlotte Fitzpatrick

Strategy Partner: Yelena Gaufman

Strategy Director: Lizzie Haycocks

Senior Graphic Designer: Alex Gill

Head of Creative Services: Maggie Roberts

Project Manager: Sam Tranter


Account Planning Director: Lauren Fishwick

Media Planner: Joe Pratt


Chief Experience Officer: Katy Lomax

Head of Brand: Andy Clayton

Brand Manager: Adam Cooper

Brand Marketing Executive: Jessica Cooper

Brand Marketing Executive: Thomas Shaw-Mellors

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